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Returns and Shipping at Evolve Clothing Gallery

RETURNS & EXCHANGES

Evolve Clothing Gallery, New Jersey's leading sneaker and clothing boutique in Somerville, New Jersey, ships via UPS Ground and UPS 3 Day. Free domestic ground shipping is available on orders of $200 and over.

At Evolve Clothing Gallery, we want you to be pleased with your purchase. If you are unsatisfied, we offer an easy return process for eligible items. Please review our return policy below to ensure a smooth return experience.

 

Return Window

All eligible items can be returned for online store credit within 14 days of the original purchase date.

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Eligibility for Returns
To be eligible for a return, all items must be:

  • In original, unused condition

  • With all tags intact and the original packaging

  • Unworn, unwashed, and undamaged

  • Footwear must be returned in the original box protected by outer packaging.

  • Denim that has been worn, washed, soaked, or hemmed will not be accepted

 

Items Not Eligible for Return
Certain items are not eligible for return, including but not limited to:

  • Special Releases, which are not limited to those noted on the product page and include collaborations and limited releases.

  • Books/Magazines

  • Jewelry

  • Eyewear

  • Sale/Discounted items (marked as Final Sale)

  • Items purchased with online store credit

 

How to Return
To initiate a return, please contact us by email at customersupport@evolveclothinggallery.com. Returns must be authorized before sending items back. Once your return is approved, we will provide a prepaid shipping label. The cost of the return shipping will be deducted from your online store credit balance.

Return Conditions​

  • Products returned in damaged, worn, or altered condition may not be accepted and could be sent back to you.

  • Store credit will be issued for the returned item once we process it at our facility.

Shipping Charges on returns

  • All shipping charges related to returns are the responsibility of the customer.

  • Shipping charges, including UPS 3 Day charges, cannot be refunded.

  • Customers are responsible for paying any duties or taxes associated with their order (where applicable).

 

Restocking Fees

A 15% restocking fee, calculated on the item price, applies to orders canceled at the customer's request. The fee covers payment processing and the handling costs of preparing an order that is then canceled. Shipping charges on these orders cannot be refunded.

The restocking fee does not apply when Evolve Clothing Gallery cancels an order. If we cancel your order after payment has been processed, you receive a full refund.

 

Final Sale Items
Please note that all items purchased at a discounted price are considered Final Sale and cannot be returned or exchanged.

Receipt Requirement
All returns must be accompanied by the original receipt or proof of purchase.

Store Credit
Once the return is processed, we will issue online store credit for the value of the returned item(s) less all shipping costs.

You will receive an online code in the amount of your credit to be applied for use on future purchases. Refunds are not available.

Exchanges

Exchanges are not possible due to item availability.

 

Right to Refuse Returns
Evolve Clothing Gallery reserves the right to refuse any returns at our discretion.

SHIPPING & HANDLING

Shipping Methods and Fees
Shipping is charged at a flat rate based on your delivery location. Standard orders ship via UPS Ground. UPS 3 Day shipping is available at checkout for an additional charge. The flat rate for your location and selected method is shown at checkout before you pay.

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Free Shipping
Free domestic ground shipping is available on orders of $200.00 and over. This offer applies to UPS Ground only. If you choose UPS 3 Day at checkout, the full 3 Day shipping charge applies and no ground shipping credit is deducted. Free shipping does not apply to special release items.

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Processing Time
Orders placed Monday through Friday are processed within 24 to 48 hours. Orders placed on a Saturday or Sunday ship the following Monday, excluding holidays. UPS 3 Day shortens delivery time after your order ships, not processing time.

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Delivery Estimates

Delivery estimates are counted in business days, exclude weekends and carrier holidays, and are not guaranteed. We are not responsible for carrier delays.

 

Where We Ship

We ship to addresses in the Continental U.S. We do not ship internationally or to Alaska or Hawaii. Free pickup at the store is also available.

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Signature Requirement
Due to the high value of some of our products, a delivery signature may be required, including on UPS 3 Day orders.

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Order Protection, Powered by Seel
Every order placed at Evolve Clothing Gallery includes Seel protection, which covers lost packages at a minimal cost based on your order total. This protection is automatically added at checkout and can be removed by unchecking the protection box before completing your purchase. If your package is marked as delivered but cannot be located, or is confirmed lost by the carrier, please contact Seel directly to file a claim. Evolve Clothing Gallery is not responsible for lost packages on orders where Seel protection has been opted out of at checkout.

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Failed Delivery and Return to Sender
If your package cannot be delivered due to an incorrect shipping address or phone number, the package will be returned to us at the customer's expense. If the receiver is absent for all delivery attempts, the package may be held at the local shipping company's center for pickup. If the customer fails to pick up the package for any reason, the package may be returned to us at the customer's expense.

Lost shipments and stolen packages from doorsteps or mailboxes are not the responsibility of Evolve Clothing Gallery, and claims must be made by the customer to the appropriate carrier and local authorities.

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Damaged or Opened Box
If you receive your package and it is damaged or opened, please take a photo of the package before checking the contents inside.

  • If you kept Worry-Free Seel protection, contact Seel directly to file a claim.

  • If you removed Worry-Free Seel protection, submit a claim to the carrier used to ship your order.

We are not responsible for orders once they leave our store or warehouse. We provide tracking numbers for all orders. Delivery issues should be addressed to Seel if you kept protection, or to the shipping service used for your order if you did not.

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Changes and Cancellations
Once an order has been processed, the shipping method and address cannot be changed. Shipping charges, including UPS 3 Day charges, cannot be refunded. We reserve the right to cancel any order at any time.

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Order Protection

Every order placed at Evolve Clothing Gallery includes Seel Worry-Free protection, which covers your package if it is lost or damaged in transit. The cost is minimal and based on your order total.

This protection is automatically added at checkout and can be removed by unchecking the protection box before completing your purchase.

If your package is marked as delivered but cannot be located, is confirmed lost by the carrier, or arrives damaged, please contact Seel directly to file a claim.

Evolve Clothing Gallery is not responsible for lost packages on orders where Seel protection has been opted out of at checkout.

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Unavailable Items and Canceled Orders

If an item in your order is unavailable, we ship the items that are available and refund the price of the items that are not to your original form of payment. Because the rest of your order still ships, the shipping charge still applies.

If we cancel your order after payment has been processed, we issue a full refund to your original form of payment, and no restocking fee applies. We may cancel an order for reasons such as:

  • We cannot verify your payment or shipping details.

  • Every item in your order is unavailable.

  • There is an error in the pricing or description of an item.

  • The 15% restocking fee applies only when a customer requests a cancellation. The 15% restocking fee covers payment processing and the handling costs of preparing an order that is then canceled at the customer's request. It does not apply when Evolve Clothing Gallery cancels an order.

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