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Frequently asked questions
FAQ's
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Returns & Exchanges
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Evolve Clothing Gallery accepts returns of eligible items for online store credit within 14 days of purchase.Eligible items are full-price items that are unworn, unwashed, and undamaged, with all original tags, packaging, and the receipt or proof of purchase.Not eligible: special releases, books and magazines, jewelry, eyewear, sale or discounted items, and items purchased with online store credit.Footwear must be returned in the original box protected by outer packaging.Returns must be authorized first. Email customersupport@evolveclothinggallery.com to start a return.Once your return is approved, we provide a prepaid shipping label, and the return shipping cost is deducted from your store credit.We issue store credit only, not refunds to your original payment method.Shipping charges, including UPS 3 Day charges, cannot be refunded.
You can return full-price items for online store credit within 14 days of purchase if they are unworn, unwashed, and undamaged, and you include all original tags, packaging, and the receipt or proof of purchase. Special releases, books and magazines, jewelry, eyewear, sale or discounted items, and items purchased with online store credit are final sale.
Evolve Clothing Gallery issues online store credit rather than refunds to your original payment method.Once we process your return, you receive an online code for the value of the returned items, less any shipping costs, to use on a future purchase.Online store credit is good for one year from the date issued.Shipping charges, including UPS 3 Day charges, cannot be refunded.If we cancel your order, a full refund is issued to the original form of payment.
Evolve Clothing Gallery does not offer direct exchanges due to limited item availability. To get a different size or item:Return the eligible item for online store credit within 14 days of purchase.Use your store credit to place a new order.The return shipping cost is deducted from your store credit, and shipping charges on the original order cannot be refunded.Items purchased with online store credit are final sale.
No. Evolve Clothing Gallery does not offer price matching or price adjustments on past purchases.Our pricing reflects the care and curation behind our collections.If there is an error in pricing or description, we reserve the right to correct it and may cancel orders if needed.If we cancel an order because of a pricing error, a full refund is issued to the original form of payment, and no restocking fee applies.
All orders are processed quickly, and once an order is placed, it generally cannot be canceled.If you need help, email customersupport@evolveclothinggallery.com right away, and we will do our best, though we cannot guarantee a cancellation.If we approve a cancellation, a 15% restocking fee, calculated on the item price, applies. The fee covers payment processing and the handling costs of preparing an order that is then canceled. The remaining balance is refunded to your original form of payment.Shipping charges cannot be refunded.If Evolve Clothing Gallery cancels your order, no restocking fee applies, and you receive a full refund if payment has been processed.Store staff are unable to assist with online orders.
Evolve Clothing Gallery may cancel an order for reasons such as these:We could not verify your payment or shipping details. You are welcome to place the order again using a different verified payment method.There was an error in the pricing or description of an item.One or more items in your order are unavailable. We ship the items that are available and refund the price of the items that are not. If every item is unavailable, the whole order is canceled and refunded.If we cancel all or part of your order, the refund is issued to your original form of payment, and no restocking fee applies. If you have questions, email customersupport@evolveclothinggallery.com.
Orders placed Monday through Friday are processed within 24 to 48 hours.Orders placed on a Saturday or Sunday ship the following Monday, excluding holidays.You will receive an email with your order confirmation and a tracking number.UPS 3 Day shortens delivery time after your order ships, not processing time.Delivery estimates are counted in business days, exclude weekends and carrier holidays, and are not guaranteed.
Every order from Evolve Clothing Gallery includes Seel protection, which covers your package if it is lost or damaged in transit.The cost is minimal and based on your order total.To remove it, uncheck the Worry-Free protection box at checkout before completing your purchase.Evolve Clothing Gallery is not responsible for lost or damaged packages on orders where protection has been opted out.For a lost or damaged package, contact Seel directly to file a claim.Have a lost or damaged package? Contact Seel directly to file a claim; it's quick and handled entirely through them.
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