Frequently asked questions

To return an item, email us at customersupport@evolveclothinggallery.com.(mailto:customersupport@evolveclothinggallery.com)for authorization. Returns must be received within 14 days of receiving your order for online credit only. Items must be in original, unused condition with tags attached and in original packaging. Damaged, worn, or altered items may not be accepted. Shipping charges are non-refundable. Select items, including those bought with online credit, special releases, headwear, jewelry, and eyewear, are not eligible for return. Sale items are final sale. For footwear returns, protect the box with outer packaging. All returns must include the invoice. We reserve the right to refuse returns at any time. Canceled orders are subject to a restocking fee. Store staff cannot assist with online orders; contact customer service at customersupport@evolveclothinggallery.com.(mailto:customersupport@evolveclothinggallery.com)

If you need to update your shipping address, please contact us immediately at customersupport@evolveclothinggallery.com.(mailto:customersupport@evolveclothinggallery.com) We'll do our best to assist you before your order is processed.

You can only ship to an address that differs from your billing address if you select PayPal as your payment method at checkout. All other payment methods require us to ship to your billing address.

Yes, we offer in-store pickup for online orders. Simply select the 'pickup in-store' option during checkout, and we'll notify you via email when your order is ready for collection.

We do not offer price matching or adjustments on past purchases. Our pricing reflects the value and curation of our collections. Please note, we reserve the right to correct any pricing or description errors and may cancel orders if necessary.

Once an order is placed, modifications or adjustments are not possible. However, you can reach out to us at customersupport@evolveclothinggallery.com (mailto:customersupport@evolveclothinggallery.com)immediately, and we'll do our best to assist you.

All orders received are processed immediately. Once an order is placed, it can not be canceled. Please email customersupport@evolveclothinggallery.com.(mailto:customersupport@evolveclothinggallery.com) with any questions Please note that store staff will be unable to assist with online orders. If you are looking to contact customer service, Don't hesitate to get in touch with us at the following email address listed above

We use UPS Ground for shipping most of our orders. Please note due the the value of your order, a signature may be required upon delivery. UPS 3 day shipping is available for an extra charge. We do offer free shipping on most orders $200.00 and over (not including the added shipping charge) excluding special release items.

Orders can be cancelled due to multiple issues. We may not have been able to verify payment or shipping details. You are welcome to place the order again using a different verified payment method. An order may also be cancelled when items in your order are unavailable. If such a cancellation occurs under these terms a full refund will be issued to the original form of payment.

All Continental U.S. orders placed Monday – Friday are subject to a 24 - 48 hour processing time. An email notification will be sent to the email on your order with order confirmation and a tracking delivery number to track your order delivery date. If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays). Currently we do not ship to Alaska, Hawaii or International.

Yes, we offer sneakers in both men's and women's sizes. Unless specified otherwise in the product description, sizes are listed in both. M=Men's, Women's= W

Every order from Evolve Clothing Gallery automatically includes Seel Worry-Free Protection, which covers your package in the event it is lost or damaged in transit. The cost is minimal and based on your order total. If you'd like to remove this protection, simply uncheck the Worry-Free box at checkout before completing your purchase. Please note that Evolve Clothing Gallery is not responsible for lost packages on orders where protection has been opted out. Have a lost package? Contact Seel directly to file a claim — it's quick and handled entirely through them.